LucidPoint Google Cloud Support
Support Beyond Expectations

Discover support solutions that go beyond just solving problems.

​Our Support Services are designed to empower your business with unparalleled expertise, a proactive approach to solutions, and a commitment to your success.​

Minimize Downtime.

Maximize Productivity.

Rapid Responses

Waiting too long for support responses? 
​Our commitment to rapid reaction times means your issues are resolved quickly, reducing the impact on your operations.

Comprehensive Solutions

Fed up with superficial fixes? 
We provide comprehensive issue resolution, ensuring a thorough and lasting solution to even the most complex problems

Expert Help, When You Need It

Proactive Support

Don’t just react to issues; stay ahead with our proactive support approach. We are here to support you explore options, answer questions, and provide expertise when you need it.

Our team of experts is on hand to provide you with the right solutions, tailored to your unique challenges.

Leverage the knowledge and skills of our seasoned support professionals, who are dedicated to providing you with the best solutions and advice.
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In addition to timely issue resolution, our team can help you with :

• Set-up of monitoring and alerting
• Performance optimization
• Enabling auto-scaling
• Account Health Checks
• Troubleshooting

​In-depth Insights
We provide valuable insights derived from support interactions to help you improve processes and prevent future issues.

Stay Informed, Stay Ahead with Clear Communication

Feeling left in the dark by your current support team?
We believe in regular, clear communication, keeping you informed and involved throughout the resolution process.

Scalable Support for Every Business Stage

As your business evolves, so do your support needs. We offer three distinct tiers of support services, each designed to meet the varying demands of businesses. As you grow, our services scale with you.

Learn More

Foundation ​

Support Hours
Standard M-F Business hours

Response Time for Issues
Target 1 hour response time within support hours

Technical Engineering Support Included
Up to 6 hours/month
US based Google Certified Expert Resource
Option to join team calls and co-develop solutions

Add’l hours available at a negotiated rate
Rollover a max of 3X your monthly hours

Comprehensive

Support Hours
Standard M-F Business hours

Response Time for Issues
Target 1 hour response time within support hours

Technical Engineering Support Included
Up to 20 hours/month
US based Google Certified Expert Resource
Option to join team calls and co-develop solutions

Add’l hours available at a negotiated rate
Rollover a max of 3X your monthly hours

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Premium ​

Support Hours
24/7 Support

Response Time for Issues
Target 1 hour response time within support hours

Technical Engineering Support Included 
Unlimited hours/month
US based Google Certified Expert Resource 
Option to join team calls and co-develop solutions Dedicated Slack Channel for communication

Technical Account Advisor
Included

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